Complaints Policy
Complaints Policy
Funding Services Limited is committed to providing a high level of service to all of our customers. If you are dissatisfied with any aspect of our service, we encourage you to let us know so that we can address your concerns promptly and fairly.
How to Make a Complaint
You can make a complaint using any of the following methods:
- Email: support@fundingcompany.co.uk
- Phone: 02033559855
Please include your name, contact details, and a clear description of your complaint so we can investigate the matter effectively.
Our Complaints Handling Process
- We will acknowledge your complaint within 3 working days
- We aim to provide a final response within 8 weeks
- If additional time is required, we will keep you informed
If You Are Not Satisfied
If you remain dissatisfied with our final response, you may be entitled to refer your complaint to an appropriate independent body. Further details will be provided at the time of our final response.
This complaints policy is reviewed regularly to ensure ongoing compliance with regulatory requirements.